Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Clo...
Today’s signal AWS What’s New recently reported Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC. Published context: July 24, 2026. Agents using Microsoft Azure Virtual Desktop (AVD) or Windows 365 Cloud PC can now take calls directly from their virtual desktop session with audio optimization enabled. To get started, IT administrators need to complete a one-time setup for their virtual desktop environment. Once configured, media is redirected from the virtual desktop to the agent’s local ...