Amazon Connect Customer launches agent-to-agent collaboration
Today’s signal AWS What’s New recently reported Amazon Connect Customer launches agent-to-agent collaboration. Published context: September 22, 2026. Amazon Connect Customer now supports agent-to-agent collaboration, giving customers the choice to bring in specialized AI agents during a live interaction to resolve a customer request. With this launch, Connect Customer AI agents can collaborate with each other, and with AI agents outside Connect Customer, over the open agent-to-agent (A2A) protocol through ...