Business Process

Introduction: The Democratization of Automation Workflow automation has undergone a revolutionary democratization. What once required expensive consultants and complex coding can now be accomplished by business users through intuitive visual interfaces. According to Gartner’s 2025 Forecast Analysis, the low-code/no-code automation market reached $18.5 billion in 2025, growing 28% year-over-year as organizations rush to automate routine tasks without heavy IT involvement. The impact on productivity is substantial. McKinsey’s Workplace Automation Study 2025 found that knowledge workers using workflow automation tools save an average of 8.5 hours per week—equivalent to adding one full workday. More significantly, automation reduces errors by 75% and improves process consistency by 90%. ...

Introduction: The New Era of Intelligent Automation The automation landscape has undergone a revolutionary transformation. What began as simple rule-based robotic process automation (RPA) has evolved into sophisticated AI-powered intelligent automation capable of understanding context, making decisions, and handling exceptions autonomously. According to Gartner’s 2025 Strategic Technology Trends, 80% of organizations have adopted intelligent automation technologies, with 45% now using AI-augmented automation tools that combine RPA, machine learning, and natural language processing. ...